Privacy Policy

SiloLobby Limited is the controller of the personal data described in this policy, when we decide why and how it is used. This policy applies to our website, client area, support desk, live chat, billing and any service we provide directly to you.

Questions or requests about your personal data can be sent to support@silolobby.com.

We collect the following categories of information.

• Account details: name, email address, phone number, company name, postal address, preferred currency and password (stored only as a one-way hash).
• Billing and payment information: invoices, order history, wallet transactions, payment references and status. We do not store full card numbers or card security codes. Payment providers send us a reference, the status, the amount and the last four digits or bank name where relevant.
• Service information: the plans you order, domains you register, server and account identifiers, and configuration you choose.
• Technical information: IP address, browser type, device information, pages visited, times of access and error logs, collected to secure and operate our systems.
• Support information: ticket messages, attachments you send, live chat messages and call notes.
• Cookies and similar technologies: as described in our Cookie Policy.
• Information from third parties: confirmation of payments and transfers from payment providers, and registration status from domain registries.

We use personal data for the following purposes:

• To create and manage your account and to provide the Services you order.
• To issue invoices, take payments, credit your wallet, send receipts and manage renewals.
• To register, transfer, renew and manage domain names with the relevant registries.
• To respond to support tickets and live chat, and to keep records of our communications with you.
• To send service emails, such as order confirmations, invoice notices, renewal reminders and security alerts.
• To detect, prevent and investigate fraud, abuse, security incidents and breaches of our Terms.
• To improve our Services, website and customer experience, using aggregated or de-identified data where possible.
• To comply with legal, tax, accounting and regulatory obligations, including requests from competent authorities.
• To send marketing messages where you have agreed to receive them. You can withdraw consent at any time.

Under the Nigeria Data Protection Act 2023 we rely on one or more of the following bases: performance of a contract with you (for example to provide the Services you order); compliance with a legal obligation (for example tax and accounting records); our legitimate interests, balanced against your rights (for example fraud prevention, security and improving our Services); and your consent, where we ask for it, such as for marketing.

Where we rely on consent you may withdraw it at any time, without affecting the lawfulness of processing before withdrawal.

We do not sell your personal data. We share it only where necessary and under appropriate safeguards, with the following recipients:

• Payment providers, to process card, bank transfer and wallet transactions.
• Infrastructure and hosting providers, to run the servers and systems that deliver the Services.
• Domain registries and registrars, to register, renew and transfer domains.
• Email, messaging and support tools, to send notices and handle tickets and chat.
• Professional advisers such as lawyers, accountants and auditors, under confidentiality duties.
• Regulators, law enforcement and courts, where required by law or to protect rights and safety.
• A buyer or successor of our business, in the event of a merger, acquisition or sale of assets, under equivalent protections.

Some of our service providers may process data outside Nigeria. Where we transfer personal data abroad we require the recipient to provide a level of protection consistent with the Nigeria Data Protection Act 2023, through contractual safeguards or other lawful mechanisms, and we will tell you where this affects your data.

We keep personal data only for as long as needed for the purposes described above. Financial and tax records are generally kept for the period required by Nigerian law. Account and support records are kept while your account is open and for a limited period after closure to handle disputes, claims and legal obligations. Content on a terminated Service is deleted in line with the Terms of Service, subject to backup cycles that are overwritten on a rolling basis.

We use measures appropriate to the risk, including encryption of data in transit, hashed passwords, access controls with role-based permissions, activity logging for administrative actions, and separation of production and test environments. Only staff who need your information to do their jobs can access it, and they are bound by confidentiality duties.

No system is completely secure. If we become aware of a personal data breach that is likely to result in a risk to your rights and freedoms, we will notify the Nigeria Data Protection Commission and affected individuals as required by law.

Subject to the law, you have the right to:

• Access the personal data we hold about you and receive a copy.
• Ask us to correct inaccurate or incomplete data.
• Ask us to delete your data where it is no longer needed or where you withdraw consent, subject to our legal obligations to keep certain records.
• Restrict or object to certain processing, including direct marketing.
• Receive the data you gave us in a structured, commonly used and machine-readable format, and ask us to transfer it to another controller where feasible.
• Withdraw consent at any time where processing is based on consent.
• Lodge a complaint with the Nigeria Data Protection Commission.

Email support@silolobby.com with the subject line "Data request" and tell us which right you want to use. We may ask you to verify your identity before we act, to protect your information. We aim to respond within the time set by law and will tell you if we need more time.

We use cookies and similar technologies as explained in our Cookie Policy, which forms part of this Privacy Policy.

Our Services are intended for adults and businesses. We do not knowingly collect personal data from children under 18 for the purpose of opening an account. If you believe a child has provided us with personal data, contact us and we will delete it.

We use automated checks to validate payments, detect fraud and provision services. Where an automated decision could significantly affect you, for example by declining an order or suspending an account, you can ask us to review it by a person.

We may update this policy from time to time. We will publish the new version here, change the date at the top and, where a change is significant, tell you by email before it takes effect.

For privacy questions or complaints, email support@silolobby.com. If you are not satisfied with our response, you may complain to the Nigeria Data Protection Commission.